My new recommendation is to go and use Twitter, there are several "fb" addresses, and using Twitter is a public forum. Twitter gives average users like you and me a way to shed some light on companies and issues.
For European Users:
The Irish Data Protection Commissioner is responsible for the European Facebook operations, and in the case of your son, daughter or grandma maybe a complaint under this link will help http://www.dataprotection.ie/
Their online form is at https://www.dataprotection.ie/
A couple of notes:
1) Safety, health or security fears
If your complaint about the FBook or any other company is based on reasonable safety, health or security fears, SAY so at the beginning of the complaint. This gives the recipient a good idea of the urgency and severity.
If someone threatens your life, go straight to the police.
2) Be specific and as clear as possible
You need to give as much clear information, such as user ID, previous contact attempts and the result, and a clear statement of how the problem impacts you, your kid, or another person.
3) Have someone else read the complaint
If possible, ask a family member or friend to read the complaint before you send it. It may be clear to you but not to the stranger who will receive it.
4) Provide feedback once the complaint is "closed"
Don't skip this step. Tell the world via Twitter how the Irish helped, or how FB still does not know the least bit about customer service. Praise when praise is due. In other words, be that boss you have always wanted to have!
The Internet is not a "lawless" arena, no matter what people tell you. It often is exceedingly difficult, though, to find someone willing and able to get an issue resolved.
What you can do about this: Send an email to a lawmaker, to the EU Commission, to anybody who will listen and ask that any internet company provide a phone number with a human at the other end.
[This is the original post for reference, fun and whatever]
So, my attempt to delete that Facebook account I opened years and years ago, that I never used, and that may have been hijacked (or not), is stalled.
I eventually decided to reset the password and then delete the account.
Facebook sent me a code a couple of days ago with a happy "Click this link and enter the code" message.
Done.
Failed.
Google, google again, again, again.
Jackpot!
I am now in possession of a valid contact email address for an actual physical person at the FB. I asked nicely that they remove my account.
Given that I am certainly not the only person who could use a facebook employee email address to be taken seriously for once, I am not quite ready to publish the address.
If you have a good reason for a personal conversation with someone from the FB, email me instead at krautlandnewseditor@gmail.com.
Maybe I'll forward your request, maybe I'll consolidate them. We'll figure it out.
In the meantime, you can continue to search for it yourself. It is a matter of public record, handed out by FB itself.
[Update] Since web searches give users this post, here is some help.
There are two facebook employee email addresses in this document:
https://www.
One is Richard Allan ric@fb.comhttps://www.
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